Terms & Conditions

Unless otherwise specified, the products displayed on berlinoak.com are solely for use in India. Those who wish to access this site from other location/country other than India, do so on their own initiative and berlinoak.com is not responsible for supply of goods/refund for the goods ordered from other locations/countries other than India, or compliance with local laws, if and to the extent local law are applicable.

By usage of this platform or by sending emails, data or any communication to us, you agree and are aware that you are communicating with us through electronic medium, and thereby consent to receive communications via electronic medium from us periodically or as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

berlinoak India reserves the right to cancel any order except EMI order without any explanation for doing so, under situations where berlinoak is not able to meet the requirement of the order placed, or the order so placed/cancelled does not comply with the berlinoak Retail policy, or for any other reason.

Any order placed through EMI can't be cancelled.

You may choose to cancel your order placed on berlinoakindia.com before it is shipped, from your “My Orders” section, by clicking on the “Cancel” button within 24 hours from the order confirmation time. If you are a guest user, please get in touch with us on WhatsApp with +91 63669 22316 between 9:30 AM and 6 PM (Monday to Saturday) or email us at online@berlinoakindia.com.

Your item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged/defective item is delivered to you and is not repairable or different/wrong item is delivered to you.

Technican will replace the damaged/defective part if the item is not repairable.

Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

If you report an issue , we will schedule a technician visit to your location. Only on the basis of the technician's evaluation report that item is not repairable or the wrong item is delivered, we will provide resolution.

Inspect your order do not accept an order if box is physically damaged. Contact Customer Support and inform them of the damage immediately.

The following exceptions will require extended shipment and/or delivery times:

Products prearranged for delivery on COD basis are shipped only upon confirmation of mobile number of the recipient, confirmation of the delivery address and availability of the recipient to receive of the goods.

Products that are normally stocked but that are temporarily out of stock.

Products that are not normally stocked and must therefore be specially ordered.

Items that are in transit thru states requiring special entry permits or other taxes such as in West Bengal, Maharashtra, Kerala etc. Under such circumstances, you will be emailed regarding the specifics of your situation.

If your order doesn’t arrive within the particular delivery timeframe please let us know. Tracking information is provided via email for most of the orders. On event, orders may become lost in transportation, delivered to the wrong address, or consigned to a person other than you. This may include a family member, neighbor, co-worker, or property manager. Packages may also be left at your front door, garage, or in a location hidden from plain view. If for some reason, your delivery has not been received within the specified timeframe and cannot be located with the tracking information provided, please contact us.

In the case of COD orders our courier will make one to three attempts to deliver the order after which it will be returned to our warehouse. berlinoak reserves the right to not accept COD orders from any person including persons who have not previously received products and issued payments.

Check the packing and DO NOT take delivery of a product that has been damaged. If any basis you are unable to reject accept the product from the courier, inform Customer service within 24 hours and we will ship out a replacement.

Please contact sales@berlynoak.com to find more information about receiving a replacement or returning your item for a refund.

On event, we may experience an unexpected delay in the shipment of your order. In such a case, you will be notified via email by berlinoak team. When delayed shipments become ready to ship, we will email you unless you contact us and choose to cancel any portion of your order that has not been shipped.

Standard Shipping : Our standard method of shipping is Air Courier. You may expect to receive your order within 3-5 business days from the date of shipment.

Ground Shipping : Heavy items are shipped by ground service. You may expect to receive your order within 5-10 business days from the date of shipment.

Products with an 'International' label are imported from outside India and are delivered in 10-15 business days

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